With as many transactions as I've gone through in my 24 years on this planet, I've had my share of bad experiences. We're constantly forced to wait for 10, 20, even 30 minutes to speak to real people on the phone when their product or service fails us. So it's time that we recognize the companies that are good to their customers so that we can encourage proper customer service. I've probably owned a dozen flashlights. Most of them are long gone after a couple of years. But I'd had my Maglite for about 10 years when the threads began to strip and the flashlight quit working. I remembered that they advertised a lifetime warranty, so I got on their website and checked things out. It showed a local electronics store to take the flashlight to. I explained the situation and they paid to send it to Maglite. I received a brand new flashlight 10 days later, no questions asked.
Not that we could ever hope that all businesses would be this great, but it gives them something to shoot for. I'll probably never buy another brand of flashlight!
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